Refund policy

USA BUYERS:

We pay customs duties on your behalf. However, we cannot be responsible for any additional fees incurred after the item has been shipped. If you reject your item due to additional unpaid fees, you may not receive a refund. Please get in touch if you have concerns about making a purchase with us.

*****

REFUND POLICY:

We do not accept returns on items that arrive undamaged. 

We want our buyers to feel confident and excited about their purchase, so we do our best to provide an accurate and detailed representation of each item we list. Please inspect photos and descriptions carefully.

If you don't feel confident about purchasing an item, please email laureldovevintage@gmail.com to ask any questions and seek reassurance. We are happy to provide additional photos as requested.

Damages and issues
We do our best to package every piece with care, but rough couriers and extreme temperatures are beyond our control.

Please inspect your order upon reception and contact us immediately if the item is damaged so that we can evaluate the issue and make it right. 

IT IS VERY IMPORTANT that you take multiple photos of the item within the packaging as it arrives. These photos are required for us to file an insurance claim with the courier. If these photos are not provided, you will not be eligible for a refund.

Items sent back to us without any communication will not be refunded.